Due to the recent problems in chat, I've decided to make a short proposal and list out a few issues and make a short proposal and a codified guide to what people should do in specific situations.
Problems:
- We're getting an influx of trolls, spammers, and people looking to just generally be jackasses.
- OP reactions have been getting more and more harsh, in addition to becoming more severe for lesser problems.
This sort of 'started' when Moose removed +R from Site19, but even then, it wasn't a massive flood. We had a few more moments of idiocy, but Pixel's work with the new bot and a few more OPs and HalfOPs made everything work out well enough. The real issue started when one of the Youtube's biggest guys gave us a popularity boost we weren't expecting. Now, this is pretty cool, but keep in mind that it's been a long time since we've dealt with a giant influx (not since the first bump from the games), and this is the first one we've experienced without +R (which we originally added due to the number of raids and spammers we'd gotten).
So, a few proposed guidelines:
- Standardized System of Punishment: An order of events that isn't really circumvented by people's opinions. Effectively, this means that our given pattern of action is set: first offense, kick; second offense, 24 hour ban; third offense, week ban, fourth offense, permanent. At any time, the only alternative suggestion to this would be "permanent", and it would need to be for a clearly negative behavior, be it trolling, spamming, or other significant issue. In these cases, a multiple operative vote would be required. We currently have in excess of fifteen people with OPs, most of whom are active, so I'm going to recommend four or five.
- Recognition of Duty over Eliteness: The position of operator does not place you 'above' other users. You are not inherently better than someone without operator status, nor are you more special. You've been given the job because you've been trusted with the ability to remove threats and problems. You are not an elite, god-like user. You're a deputy. Acting like you're better than the people you're interacting with is just a good way to encourage them to regard you with contempt (and thereby, all other people in your position). Doing this is the fast track to removal, regardless of how effective you are as an OP.
- Getting Alternative Opinions: Human beings have a tendency to look for validation of their actions from others. Furthermore, they have a tendency to find people who validate their actions often. If you're asking the same person over and over again "Do you think I'm being too harsh?" or "Do you think I'm right?", and they're always agreeing with you, you're not getting a second opinion. You're just getting someone who agrees with you to rubber stamp what you want to do. If you're not certain someone needs to be banned/kicked/disciplined, then ask someone who thinks differently than you do, even if they're not always an OP.
- Annoying Little Gits: Banning someone for being annoying1 is only acceptable if all attempts (and there must be at least one) to help them understand their issues have failed. If you're not being successful, bring in someone more patient or experienced. You know if you have a short fuse for idiots; pass them off if necessary. As an aside: You can't actually quantify stupid. When you ban someone for being annoying, go with your gut, and ask others if you've overreacted (See #3). If a reasonable attempt has been made, then a ban is your only option.
I'd also like to recommend, since people are having trouble coping with the influx, that we change the environment and add +R back for a while. We can manage easily if we're not getting promoted offsite, but when we are, not having +R active is leading to an influx so large that it's not easily handled, even with a number of OPs.
Finally, I'd like to add on a few things that probably need to be addressed:
- There is a tendency for us to promote and then ignore. Effectively, if you're not doing anything or not active, it doesn't matter so much. This is an oversight of both the site and the chat. Inactivity should be addressed by removal from Operator Status.
- Additionally, I further propose a review board to ensure that no one operator is abusing their status. Once a month, the chat owner and two OPs — randomly determined and constantly rotating — sit down and review the actions taken over that month. If +R is up, this shouldn't be quite as daunting as it is right now.
Edit: Correcting a typo that Eskobar decided to be a douche about instead of simply pointing out.
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